Frequently Asked Questions

Cash, check, and major credit cards. Cash payments receive a 5% discount

10% military discount (with valid ID), 5% senior citizen discount, and 5% cash payment discount. Discounts cannot be combined

Often yes. Call (816) 836-1767 to check availability. Most appointments can be booked within a few days even when same-day isn't available

No. Same pricing across all 28+ cities in our service area. No travel surcharge, no state-line markup

Costs vary by square footage, condition, and treatments needed. We provide free estimates over the phone — no hidden fees. Visit our Price Guide for starting prices on all services. Call (816) 836-1767

Yes. We use professional UV black lights to locate hidden urine deposits invisible to the naked eye. Under UV light, dried urine fluoresces clearly — even deposits months or years old

Retail products are diluted and can only reach the carpet surface. Pet urine soaks 2–4 inches into padding. Professional enzyme treatments penetrate the full depth of contamination with far higher concentration

In the vast majority of cases, yes — permanently. Our enzyme treatments break down uric acid crystals at the molecular level. Learn about our process

Every 12–18 months for most homes. Every 6–12 months if you have pets, children, allergies, or heavy foot traffic. Regular cleaning extends carpet life significantly

Yes. We use eco-friendly, non-toxic cleaning agents safe for children, pets, and people with allergies as soon as the carpet is dry

Most stains yes — especially dirt, food, and beverage stains. Some permanent stains like bleach marks or dye transfers may not come out because they've chemically altered the fibers. Rick will give you honest expectations before starting

Please move small items — chairs, lamps, items on the floor. Large heavy furniture like beds and dressers can stay. We clean around and under them

Most carpets dry in 4–8 hours. You can walk in socks immediately. Running fans or opening windows speeds drying. Our commercial-grade extraction removes far more moisture than rental machines

We exclusively use hot water extraction — the method recommended by Shaw, Mohawk, and every major carpet manufacturer. It reaches deep into carpet fibers and padding to remove embedded dirt, allergens, and bacteria that other methods miss. Learn more

Yes. Every job comes with a 24-day written satisfaction guarantee. If you're not happy, Rick comes back and makes it right at no additional charge

Yes. Rick holds IICRC certification — the cleaning industry's highest standard. We carry full liability insurance and provide Certificates of Insurance on request for commercial clients

We serve over 28 cities across the Greater Kansas City metro on both sides of the state line — including Independence, Kansas City (MO & KS), Overland Park, Lee's Summit, Blue Springs, Liberty, Olathe, Shawnee, and many more. Visit our Areas We Serve page for the full list

R&L is owned and operated by Rick, who has been cleaning carpets professionally since 1987 and founded the business in 1991 in Independence, MO. Rick personally performs every job — when you hire R&L, the owner shows up